Refund policy

Terms and Conditions: Order Policies

1. Order Modifications

Once an order is confirmed on our platform, alterations are typically not feasible. For extraordinary circumstances, please reach out via email at care@minkan.in.

2. Customer Feedback and Concerns

Should you encounter any issues with your product or its delivery, we kindly request that you inform us within a 7-day window following receipt of your order. To expedite our response, please provide a video capturing the package opening process. For items that arrive damaged, faulty, or inconsistent with your order, contact our customer service team using the provided information.

3. Shipment Updates

If you experience any delivery-related complications, please notify us within 7 days of receiving the delivery confirmation from our logistics partner. We will promptly escalate the matter as appropriate.

4. Reimbursements and Product Returns

We accept returns for defective or damaged items within 3 business days of delivery. Refunds will be processed through our payment system and typically reflect in your account within 8-10 business days.

Contact Information

For inquiries regarding:

  1. Customer feedback and concerns
  2. Reimbursements and product returns

Please use the following channels:

Our Story

REVIVING HEALTHY & NUTRITIOUS FOOD CULTURE

Taking the 7000 plus years old millet farming legacy forward, Millet Bank is an initiative of a team of farmers’ children from dryland agriculture background to revive millet food cultures & nutritional diversity.

Inspired by the giant size traditional storage systems in ancient times that represented food security, crop diversity, dietary diversity and food sustainability, Millet Bank has a strong mission to preserve millet food culture by reviving the ancient wisdom of millet foods.

We want to spread the benefits of millet food to as many consumers as possible. We are passionate about millets and as our name suggests, we believe that Millet is a golden treasure still hidden in the Indian soil!! It is time to better inscribe this tradition in our lives, if not against the passage of time, at least within ourselves.

OUR MISSION

To revive millet cultures by establishing market linkages between millet farmers, microentrepreneurs and consumers through a series of agroecological interventions.

OUR VISION

To boost farmer’s income and quality of life by building a fair, sustainable, integrated and inclusive value supply chain in the space of Millets.

FARMER FIELD CENTERS

The Farmer Field Center works towards engaging farmers at grassroot level on protecting and preserving local crop cultures while uplifting each other in support of sustainable development. It offers training, infrastructure and market opportunities. It’s our grassroot level effort to help small-scale farmers to exist sustainably, effectively and profitably in the changing world

DIGITAL COMMERCE

Our mission is to bring the millet products under one umbrella. We develop the product range till it meets the requirement of modern urban consumers. We work with women farmer's and micro entrepreneurs who formulate millets using scientific processes into modern forms that are appealing to urban consumers.

MILLET COLLAB CENTER

Millet Collab Center, a first-of its-kind community-building center that aims to strengthen the industry by uniting and connecting like-minded participants, micro-entrepreneurs and farmers. It features a design & branding studio, co-working space, export facilitation center and culinary studio.

GRAIN CULTURE

Grain Culture is a consumer education initiative of Millet Bank. It’s a humble effort to share the valuable knowledge that our ancestors passed on to us with an aim to influence this generation by stimulating their inclination towards millets for better health & nutrition. The initiative features community outreach programs, sustainable gifting and social engagements around the rich nutritional legacy of India. Our goal is to ‘ Befit Nutritional Diversity & Culture’ in ONE MILLION homes by 2026’ by proactively reaching to communities and families